Frequently Asked Questions

Everything you need to know about your Laline experience.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Apple Pay for a secure checkout experience.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our customer service team to initiate a return request.

Are Laline products tested on animals?

No, Laline is committed to being cruelty-free. We do not test our products or ingredients on animals at any stage of the production process.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.

How should I store my skincare products?

To maintain the quality and shelf life of your products, we recommend storing them in a cool, dry place away from direct sunlight and extreme temperatures.